Shipping via PostPac Priority with Swiss Post.

• Order by 3 PM – delivered tomorrow
• Free Shipping
• For orders over CHF 500.– we automatically use free, insured premium shipping – only against signature.
• We hand over all orders reliably and punctually to the Swiss Post by 4:00 PM .

Should there be any delays on the part of the postal service, we ask for your understanding.

Will my order arrive in time for Christmas (December 24, 2025)?
Orders received by 3:00 PM on December 23, 2025 will be processed on the same day and handed over to Swiss Post by 4:00 PM at the latest.

Delivery usually takes place on the next business day. However, we cannot guarantee delivery by December 24, 2025, as final delivery is handled by the postal service and delays may occur around Christmas. We are doing everything we can to ensure your fragrance arrives on time – but please understand that we have no control over external delivery services.


Will these deals be available again later?
No. This is the last event of the year with these benefits. Secure your favorites now while they're still available.


Can I combine the discount code XMAS20 with the newsletter discount?
No. The discount code XMAS20 cannot be combined with other discount promotions or newsletter benefits.
Only one discount code can be redeemed per order.


I forgot the code XMAS20 – can I still use it after purchase?
No. Discount codes cannot be applied retroactively to products that have already been ordered.
You can of course use the code XMAS20 for your next purchase.


Can I change or cancel my order during the CHRISTMAS SPECIALS?
No. Due to high demand, orders cannot be changed or cancelled afterwards.
We pack and ship immediately so that your fragrances arrive quickly.


Can I combine or group multiple orders?
No. During the Christmas Specials, orders cannot be combined or merged.
Each order is prepared and shipped immediately to ensure everything arrives on time.


Which payment methods work during the CHRISTMAS SPECIALS?
All regular payment methods are available as usual: TWINT, credit card, Apple Pay, Google Pay, and PayPal. There are no restrictions whatsoever – even for higher order values.


Can I return CHRISTMAS LUXURY SETS, KINETIC CHRISTMAS EDITION, or purchases made with XMAS20?
No. All Christmas special offers – including Christmas Luxury Sets, Kinetic Christmas Edition, and purchases made with the 20% discount code XMAS20 – are excluded from exchange and return. These items are heavily discounted, limited edition, and some are sold as sets. Thank you for your understanding.