FAQ
Frequently Asked Questions
Our products
Exclusivity is our top priority. Our hand-picked collection includes only the best fragrances from each brand—those that are currently on trend or those that inspire as timeless classics. We generally only carry a limited selection of each perfume to offer you a rare and special shopping experience. All fragrances come from carefully selected sources. We attach great importance to authenticity—all our products are 100% original .
We are an independent Swiss luxury shop and source our fragrances exclusively from reputable, vetted partners – with complete original packaging, manufacturer badges and control seals.
Our prices reflect not only the quality of the products, but also lightning-fast shipping from Switzerland, elegant unboxing and personal customer service of the highest standard.
No – at PARFUMSUITE you will only find full-size fragrances in their original packaging.
This way, we guarantee you the highest quality, a luxurious unboxing experience, and the security that you will always receive a new, unused product.
Yes – our range is constantly growing. We're always on the lookout for special niche fragrances that aren't yet available in Switzerland.
If you're missing a brand, please let us know – perhaps you'll find it soon at PARFUMSUITE.
Use the All Products category in our online boutique's menu and filter by season, shelf life, or fragrance. This way, you'll quickly find fragrances that match your preferences. Our Fragrance Compass will also help you find everything you need to know about fragrances, such as fragrance intensity, sillage, and longevity. This way, you're guaranteed to discover the perfect fragrance for you.
Samples & Fragrance Service
All our samples are 100% original brand samples . We do not bottle anything ourselves and do not offer our own bottlings .
Each sample comes directly from our official brand partners and distributors. We provide these as part of our fragrance service – this way you can easily test exclusive fragrances before deciding on a bottle.
In short:
No bottling. No blending.
Only authentic original samples.
Yes – we offer high-quality samples for selected fragrances. This allows you to try the fragrance at your leisure before deciding on the full-size bottle.
Our samples are packaged with the same care as a regular fragrance – in a padded envelope, including fragrance strips and a thank-you card. Priority shipping from Zurich is included free of charge.
Yes – we usually include 1–3 curated samples with every bottle ordered. Samples ordered separately do not include any additional samples.
The amount you pay for the sample is not payment for the sample itself .
but a service fee that covers the following services:
- Secure packaging & protective material
- Priority shipping from Zurich
- Scent strips
- Handling & Logistics
We distribute the official brand samples as part of our fragrance service .
This way you can easily test exclusive niche fragrances – without a minimum order value and without waiting time .
Our sample prices are based on the value of the original fragrance . The price is not payment for the sample itself, but reflects the service effort , which can vary significantly depending on the brand and fragrance.
This includes:
- Sourcing and handling of exclusive brands
- Secure Storage & Organization
- Priority shipping
- Limited availability depending on the fragrance family
- Different requirements of the respective brands
The more exclusive and valuable a fragrance, the greater the service effort behind it . This ensures that our fragrance service remains fair, transparent, and high-quality – regardless of which fragrance you wish to test.
Our free samples are a personal gift with your order – a small surprise we include as a token of our appreciation for your purchase. They are not part of the product price, but an exclusive bonus we offer voluntarily.
The paid samples in the shop, on the other hand, are a separate fragrance service that covers the following:
- Secure packaging & protective material
- Priority shipping from Zurich
- Scent strips
- Handling & Logistics
This allows you to test high-quality niche fragrances without obligation, without having to buy a bottle directly.
These are two different services – a service for testing and a gift as a thank you.
Shipping & Delivery
Yes, shipping is free for you and is carried out with PostPac Priority from Swiss Post.
We ship exclusively within Switzerland – free of charge via PostPac Priority from the Swiss Post.
Delivery is safe and convenient, usually on the next working day after dispatch.
Of course, you will receive a tracking number with which you can track your order at any time.
Orders with a merchandise value of CHF 500 or more are automatically shipped with delivery confirmation – for maximum security.
Depending on the order value, we use the following shipping methods:
📌 0–499 CHF merchandise value
PostPac Priority
– Delivery on the next working day
– Insurance up to CHF 500
– Delivery to the mailbox possible
📌 500–1,499 CHF merchandise value
PostPac Priority Signature
Delivery only against signature
– No mailbox drop-off
– Insurance up to CHF 1,500
📌 From CHF 1,500–5,000 merchandise value
PostPac Priority Assurance
Delivery only against signature
– No mailbox drop-off
– Insurance up to CHF 5,000
Why are we doing this?
This ensures that every order – especially high-priced fragrances – is optimally protected, insured, and personally delivered. PARFUMSUITE covers these costs – you pay no extra .
What happens if the mail is delayed?
We always ship your order on time. However, should there be any delays on the part of the Swiss Post, we ask for your understanding. Late delivery is beyond our control.
What if I'm not at home?
For "Signature" and "Assurance" delivery, the mail will not be left in the mailbox. The postal service will leave a collection notice or attempt delivery again – depending on the area.
Yes, you can choose a preferred address during checkout.
Of course, you will receive a tracking number so you can track your order at any time.
Payment methods
With us you can easily choose from various payment methods.
We offer you the following options:
- Credit & Debit Cards: Visa, Mastercard, American Express
- TWINT – pay conveniently with your smartphone
- PayPal – fast and secure
- Apple Pay & Google Pay – easy payment via smartphone
You can select your preferred payment method during the checkout process. All payments are processed securely and encrypted to ensure a worry-free shopping experience.
Discounts & Vouchers
At PARFUMSUITE, there are no discount battles – only curated benefits for true fragrance lovers.
This is what we offer:
- 15% welcome benefit for newsletter subscribers
- Limited offers at special prices – never a discount war, always with style
Note: Certain brands – such as Pernoire – are excluded from discounts.
Tip: Sign up for our newsletter to gain access to exclusive promotions and limited offers – available only to our community.
return
We offer a 30-day return policy on unopened, sealed products in their original packaging. Please return the items to us within 30 days of receipt. You are responsible for the return shipping costs. The date of shipment (postmark) is decisive for compliance with this deadline.
Opened, used or damaged products are excluded from the right of return for hygiene reasons.
After receiving and inspecting the goods, we will refund the purchase price less the original delivery costs.
Return to:
Parfumsuite by Tuna Taskiran
Blumenfeldstrasse 13
8046 Zurich
contact
Currently, you can find us exclusively online in our boutique. However, exclusive pop-up stores and a dedicated showroom are planned for the future – so you can experience our fragrances in person. We'll, of course, keep you updated on any news.
You can reach us via the contact form or by email at info@parfumsuite.ch . We're here for you and will be happy to answer your questions as quickly as possible.
We appreciate all honest feedback – it shows us that our passion for fragrances and service is valued.
If you are satisfied, please feel free to rate us on Google and support our young Swiss brand.
👉 Rate it now on Google
Do you have any questions or would you like to share your experience with us?
Do you have any further questions?
info@parfumsuite.ch
Or send us your message directly via the form: